Terms of Service

By scheduling service with Shadebloom Cleaning Company LLC, you acknowledge that you have read and agree to the following Terms of Service. These terms provide a summary of our policies. Clients may also be asked to electronically sign our Residential Client Service Agreement, which serves as the governing agreement for services provided.

Scheduling & Arrival Windows

Appointments are scheduled within agreed-upon dates and timeframes. While we strive to arrive within your scheduled arrival window, arrival times may occasionally vary due to traffic, weather, previous appointments, employee illness, emergencies, or other unforeseen circumstances. We appreciate your flexibility and will communicate significant delays whenever possible.

Recurring Services

Recurring appointments will remain on their agreed-upon schedule unless otherwise discussed. We make every effort to keep recurring clients on the same day and approximate arrival window; however, schedules may occasionally change due to operational needs.

Recurring clients receive scheduling priority. If more than thirty (30) days pass between scheduled visits, an Initial Cleaning Fee may be required before recurring service resumes.

Pricing

Service pricing is based on factors including home size, condition, occupancy, pets, cleaning frequency, and requested services.

Quotes are based on the information provided at the time of booking. If the home's condition differs significantly from what was described, the scope of work changes, or additional services are requested, additional charges may apply after discussing them with the client.

Recurring pricing may also be adjusted if the size of the home, occupancy, number of pets, requested services, frequency of service, or overall condition changes over time. Clients will always be notified before pricing changes take effect.

Payment Authorization

Payment is due upon completion of service unless otherwise agreed in writing.

By providing payment information, you authorize Shadebloom Cleaning Company LLC to securely store your payment information through our third-party payment processor and charge your payment method for:

Completed cleaning services

Approved add-on services

Applicable cancellation fees

Lockout / no-access fees

Outstanding balances

Card-on-File Policy

A valid credit or debit card is required to remain on file for all clients.

Clients who need to update their payment information should contact Shadebloom Cleaning Company LLC prior to their next scheduled appointment.

Failed Payment Policy

If a payment is declined, we will notify you and provide an opportunity to update your payment information.

Payment is due within twenty-four (24) hours of notification. Future services may be postponed or suspended until the outstanding balance has been paid and a valid payment method has been provided.

Cancellation & Rescheduling Policy

We respectfully require at least twenty-four (24) hours' notice for cancellations or rescheduling requests.

Appointments canceled or rescheduled with less than twenty-four (24) hours' notice may incur a cancellation fee equal to twenty-five percent (25%) of the scheduled service price.

Cancellation fees compensate for reserved scheduling time and lost availability.

If our team arrives for a scheduled appointment and is unable to access the home due to locked doors, incorrect entry information, utilities being shut off, alarm issues, unsafe conditions, client unavailability, or pets preventing safe access, the full scheduled service amount may be charged.

Exceptions may be made for emergencies or other unforeseen circumstances at management's discretion.

Pets

For the safety of both your pets and our cleaning professionals, aggressive or unsafe animals must be secured during service appointments.

Shadebloom Cleaning Company LLC is not responsible for pets that escape through doors opened during normal cleaning operations.

Property Damage & Pre-Existing Conditions

Clients are responsible for informing us of fragile items, pre-existing damage, loose fixtures, malfunctioning equipment, unstable furniture, antiques, or special surfaces requiring unique care.

Damage concerns must be reported within forty-eight (48) hours of service completion.

Shadebloom Cleaning Company LLC reserves the right to inspect and, when appropriate, repair verified damage before replacement costs are considered.

We are not responsible for:

Pre-existing damage

Normal wear and tear

Loose fixtures

Improper installation

Hidden defects

Manufacturer defects

Damage caused by age or deterioration

Satisfaction Guarantee

We strive to provide exceptional, detail-oriented cleaning services.

If there is an area of concern, please notify us within forty-eight (48) hours of service completion. We will make reasonable efforts to return and address any missed areas.

Because cleaning services involve labor that cannot be returned once performed, refunds are not guaranteed.

Photo & Documentation Policy

Shadebloom Cleaning Company LLC may photograph cleaned areas for documentation, quality assurance, employee training, and service verification.

With the client's consent, photographs of cleaning results may also be used for marketing, advertising, or social media. We make every effort to avoid including personal belongings, family photos, addresses, or other identifying information.

Clients may opt out of marketing photography at any time by notifying us in writing.

Scope of Service

Our services include only the cleaning tasks agreed upon before the appointment.

Additional requests, excessive buildup, biohazards, pest infestations, construction debris, excessive clutter, hoarding conditions, or conditions significantly different from those described during booking may require additional time, additional charges, or may be declined.

Right to Refuse or Discontinue Service

Shadebloom Cleaning Company LLC reserves the right to refuse or discontinue service due to:

Unsafe working conditions

Harassment or inappropriate behavior toward staff

Aggressive animals

Non-payment

Repeated late cancellations

Biohazards

Excessive clutter or hoarding conditions

Hazardous materials

Requests outside our normal scope of work

Acceptance

By booking service with Shadebloom Cleaning Company LLC, you acknowledge that you have read and agree to these Terms of Service.

Clients who electronically sign our Residential Client Service Agreement acknowledge that it serves as the governing agreement for services provided.

Last Updated: July 2026