Terms of Service

By scheduling service with Shadebloom Cleaning Company, you agree to the following terms and policies.

Scheduling & Arrival Windows
Appointments are scheduled within agreed-upon dates and timeframes. Arrival times may vary slightly due to traffic, prior appointments, weather, or unexpected circumstances. We appreciate your flexibility and will communicate any major delays.

Recurring Services
Recurring appointments will automatically remain on schedule unless otherwise discussed. Clients may request schedule adjustments based on availability.

Payment Authorization
Payment is due on the day of service unless otherwise agreed upon in writing. By providing payment information, you authorize Shadebloom Cleaning Company to charge your selected payment method for scheduled services, approved add-ons, applicable cancellation fees, and no-access fees.

Card-On-File Authorization
Clients may securely store a card on file for recurring or future services. Stored payment methods may be charged after completion of scheduled appointments or according to agreed-upon billing arrangements.

Cancellation & Rescheduling Policy
We respectfully require at least 24 hours notice for cancellations or rescheduling requests.

Appointments canceled or rescheduled within less than 24 hours of the scheduled appointment time may incur a cancellation fee equal to 25% of the scheduled service total.

If our team arrives and is unable to access the property due to lockout, no response, denied entry, utilities being shut off, unsafe conditions, or pets preventing safe access, the full scheduled appointment amount may be charged.

Exceptions may be made for emergencies, severe illness, or unforeseen circumstances at management discretion.

Pets
For the safety of both pets and cleaners, clients are responsible for securing aggressive or unsafe animals during service appointments. We are not responsible for pets escaping through doors accidentally left open during active cleaning operations.

Pre-Existing Damage & Condition Disclosure
Clients are responsible for informing us of fragile items, existing damage, malfunctioning fixtures, unstable furniture, or special surfaces requiring unique care. Shadebloom Cleaning Company is not responsible for pre-existing damage, improper installation, normal wear and tear, or deterioration discovered during cleaning.

Satisfaction Policy
We strive to provide high-quality, detailed cleaning services. If there is an area of concern, clients must notify us within 24 hours of service completion so we may review and address reasonable concerns.

Scope of Service
Our services include only the agreed-upon cleaning scope discussed before the appointment. Additional tasks, excessive buildup, biohazards, pest infestations, excessive clutter, hoarding conditions, or specialty cleaning requests may require additional charges or may be declined.

Right to Refuse Service
Shadebloom Cleaning Company reserves the right to refuse or discontinue service in situations involving unsafe conditions, harassment, aggressive animals, hazardous materials, or unreasonable expectations beyond agreed service scope.

By booking service, you acknowledge and agree to these terms.